// Introduction
Hi, I'm Brendan. A strategic design leader with 15+ years helping organizations navigate complexity and change.
I connect emerging possibilities with organizational reality through systems thinking and cross-functional collaboration.
Track record designing at technology inflection points—voice interfaces, digital wallets, omnichannel platforms—while managing ambiguity across diverse stakeholder perspectives.
// What I Bring
Forward looking
Combine experience, taste and a curiosity for socializing and implementing new approaches and technologies.
Systems thinker
Comfortable with complexity and ambiguity, noticing patterns and understanding how individual parts form a cohesive, scalable whole.
Collaborative team player
Adaptability, flexibility and discernment to work with and around constraints, fostering shared ownership within cross-functional teams.
// Experience
AT&T
Design Strategist
Customer Experience Group
Identified opportunities throughout the customer experience to mix business imperatives with a user-centered approach.
Key Projects
Verizon
Experience Designer
Service and Support Team
Conceived and built omnichannel service experiences making the process easier and more secure for 100M+ customers.
Key Projects
Comcast
UX Designer
xFi Product Group
Worked on xFi WiFi management app from launch to 10M+ users. Developed key features including profile management and conversational UI.
Key Projects
Publicis
Information Architect
Razorfish / JPMorgan Chase
Part of dedicated agency for JPMorgan Chase digital initiatives. Launched early prototypes for digital wallets and mobile payments.
Key Projects
// Contact
Let's build something meaningful together.
(917) 318-1263
All content on this site is confidential and shared only with prospective employers. By visiting this website you agree not to share, publish or disclose any content on this site.