/ Introduction
Hi, I'm Brendan.
I help organizations turn emerging technology
into experiences people actually use.
I've spent 15 years figuring out what new technology means for the people who use it, and for the organizations that need to deliver it.
Digital wallets.Voice interfaces. Omnichannel Architecture. Generative AI.
I've spent my career one step ahead of where experience design was going.
/ Approach
Early adopter, not a follower
I've built for voice, mobile, and AI before they were trends. Curiosity about what's coming next isn't a side interest — it's how I've always worked.
The whole system, not just the screen
Changes to one touchpoint can affect everything. I map those connections first, so design decisions account for what happens downstream.
Translation is the real skill
The hardest part of enterprise design isn't the interface — it's getting researchers, engineers, product owners, and business leads to a shared understanding of what to build. That's where I add the most value.
/ Experience
AT&T
Design Strategist
Customer Experience Group
Identified opportunities throughout the customer experience to mix business imperatives with a user-centered approach.
Key Projects
Verizon
Experience Designer
Service and Support Team
Conceived and built omnichannel service experiences making the process easier and more secure for 100M+ customers.
Key Projects
Comcast
UX Designer
xFi Product Group
Worked on xFi WiFi management app from launch to 10M+ users. Developed key features including profile management and conversational UI.
Key Projects
Publicis
Information Architect
Razorfish / JPMorgan Chase
Part of dedicated agency for JPMorgan Chase digital initiatives. Launched early prototypes for digital wallets and mobile payments.
Key Projects
/ Contact
Working on something complex? Let's think through it together.
(917) 318-1263
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